Sheer Force

Home Gym Equipment

Cancellation, Return and Refund Policy

Cancellations

Orders can be cancelled before they enter processing. To cancel, email with your order details. A refund of the order amount, minus payment gateway charges incurred on the transaction, will be issued within 7 working days. Your bank or payment provider may take additional days to reflect the credit.

Online payments attract a processing fee charged by our payment gateway — this applies across all payment methods, including UPI. Since this fee is not returned to us when an order is cancelled, it will be deducted from your refund.

Once an order has been marked as processed — meaning it has been sent for manufacture or material preparation — cancellation may no longer be possible. At that stage, you may submit a cancellation request to . Such requests will be considered at our discretion. If approved, payment gateway charges and any processing costs already incurred will be deducted from the refund.

If we are unable to fulfil your order for any reason on our end, we will notify you and issue a full refund. Refunds in such cases are processed within 7 working days of our notification to you. Your bank or payment provider may take additional days to reflect the credit.

Quality Assurance

Because our products are high-value items, we want you to have confidence that your order will arrive in the condition it was made. For applicable orders, we may offer one or both of the following:

Open-box delivery: Your order is opened and inspected in your presence before you accept it. If anything is not right, you can refuse it on the spot.

Shipment insurance: Available through our logistics partners on applicable orders. Where available, this will be confirmed to you at or before delivery.

If your order arrives by courier with visible damage, the action you take at the time of delivery determines whether a claim is possible:

For significant damage — refuse the delivery. Do not sign the receipt. This creates an unambiguous record with the courier.

For minor damage — photograph the package thoroughly before accepting. Mark the receipt as damaged before signing. Be aware that some couriers treat any signed receipt as acceptance regardless of notation — so photograph everything before you sign anything.

In either case, contact us or the courier promptly. We will coordinate the claim on your behalf where we can, but recovery depends on what was recorded at delivery.

Returns

Returns are accepted at the time of delivery only, for the following reasons:

After accepting delivery, return requests will be considered at our discretion. To be eligible, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

Return shipping: Return shipping costs are the customer’s responsibility. If we determine that the return is due to an error or fault on our end, we will arrange and cover the return shipping.

Given the size and weight of our products, we recommend using a trackable shipping service for any return. We cannot guarantee receipt of returned items sent without tracking.

To initiate a return, email with your order details and reason for return.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome by email. Approved refunds are processed within 7 working days and credited to your original payment method. Your bank or payment provider may take an additional 5–7 working days to reflect the credit.

Late or Missing Refunds

If your refund has not appeared after the expected timeline, check with your bank or payment provider first — processing times vary. If you have not received the refund within 15 working days of our approval notification, contact us at .

Gift Cards

Gift cards are valid for one year from the date of issue, unless otherwise specified at the time of purchase. Once purchased, gift cards are non-refundable, unless explicitly stated otherwise at the time of purchase.

For any questions, email .